FAQs

At MEDIQ Physical Therapy in Holly Springs, Cary, and Greensboro, NC, our physical therapists help patients reduce pain, improve mobility, recover from injuries, and return to the activities they love. Our goal is to provide personalized treatment in a supportive environment while addressing the cause of your symptoms, not just temporarily relieving them.

You have the right to choose your physical therapy provider. Whether you visit us in Holly Springs, Cary, or Greensboro, our team is committed to providing individualized care designed around your goals.

In most cases, insurance will cover a portion, if not all, of your physical therapy treatment. We understand that navigating insurance benefits can be confusing, so the MEDIQ Physical Therapy team is happy to help you understand your coverage based on your individual policy.

For more information, visit our Insurance page or contact the MEDIQ Physical Therapy location nearest you in Holly Springs, Cary, or Greensboro, NC. We also offer payment options for your convenience.

If you do not have insurance or MEDIQ Physical Therapy does not participate with your insurance plan, self-pay options may be available.

Contact our team at one of our Holly Springs, Cary, or Greensboro locations to learn more about current self-pay rates and payment options.

Please have your prescription (if applicable) and insurance card handy when you call to book your first appointment. This will enable us to confirm your insurance benefits and provide you with an estimate of coverage.

To bring/keep in mind on your first visit:

• Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
• Please wear comfortable clothing that allows easy access to your problem areas.
• Bring any case manager or insurance adjuster contact names, phone numbers, and claim numbers in the event of an automobile accident or worker’s compensation claim.
• A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
• Insurance information (we will make a copy of your card).
• Print out the patient forms, fill them out, and bring them with you. If you are unable to do this, please allow for extra time to fill these out upon your arrival.

1. Please arrive 10 minutes before your scheduled appointment to allow for time, if needed, to change and shower or rinse off prior to your session.
2. Please use the restroom before entering the pool. Wear appropriate swimwear. Shorts and T-shirts are acceptable if they have been prewashed to set dyes.
3. Aquatic/pool shoes may be used. No street shoes are allowed in the pool.
4. No lotions or perfumes.
5. Never enter the water unless a MEDIQ Physical Therapy staff member is present to assist you.
6. Please bring a change of clothes, sandals, etc. The shower/changing room will be available for you before and after each session.
7. Dry off completely in the pool area prior to proceeding to the shower/changing room.
8. No food or beverages are allowed near or in the pool.
9. Notify your therapist if you have an open wound or rash.
10. If you experience dizziness or any other illness, please notify your physical therapist and exit the pool immediately.

The Aquatic Therapy Pool Rules have been designed to ensure a quality experience and promote patient safety. Your cooperation is appreciated. Thank you!

There are certain health conditions that may make aquatic therapy inappropriate for some individuals. For your safety, please let your therapist know if any of these apply to you:

Cardiac failure; current fever higher than 100 degrees Fahrenheit; contagious skin rashes; gastrointestinal (GI) disorders; high or low blood pressure; incontinence; infectious disease; kidney disease; open wounds; perforated eardrum; psoriasis; radiation treatment within the last two months; or water-borne diseases such as typhoid, cholera, or dysentery.

Please be advised that our pool is treated with bromine for sanitation. If you have had adverse reactions or believe you may be allergic to bromine, please advise your physical therapist.

Physical therapy can help treat just about any orthopedic injury or condition you can think of, including scoliosis, sports injuries, Parkinson’s disease, vertigo, and more.

Physical therapists are trained medical experts when it comes to musculoskeletal and neurological conditions. They work closely with physicians to make sure that your treatment plan is as efficient and effective as possible.

Rest assured, our therapists are well trained to evaluate and treat your condition. You are in good hands!

You sure can! Everyone can benefit from physical therapy. By working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you.

Call us today to discuss your current condition: Holly Springs at 919-578-4200, Greensboro at 336-600-9930, or Cary at 919-913-8455. You can also request an appointment online.

We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

Your insurance benefits will be determined before your first visit, and you will be informed of what, if any, payment is necessary on your appointment date.

With physical therapy, it is important to know that the overall goal is to restore pain-free mobility and function and to prevent an injury or pain from recurring. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to manage or eliminate it.

Physical therapy is a medical, hands-on approach to relieving pain and restoring function. While every patient’s condition and pain are unique, our physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.

Physical therapy is not meant to hurt, but to relieve pain! There is a chance, however, as you restore your mobility, that your pain levels will fluctuate. Good communication with our therapist will help minimize any discomfort. Like you, we also want you on your way to full pain relief and back to normal activities as soon as possible.

You might experience some temporary soreness from using muscles that are weakened or recovering. Rest assured that this is a normal response to physical therapy treatment and not a cause for concern.

Each patient’s diagnosis is different, so together with your referring physician, our therapist will develop a plan of care that is right for you.

Your plan of care and number of visits will be determined during your first visit and explained to you by our physical therapist.

Yes. Once you have completed your therapy sessions, your therapist will provide you with an at-home continuing therapy program. We can work with you to determine if equipment may be beneficial and what exercises would be helpful in your continued recovery.

You may also choose to continue a wellness program designed by your physical therapist using stretching and/or aquatic therapy and other physical therapy equipment.

No. In many cases, you can access our physical therapy services directly without a prior referral from an outside provider. This direct access allows you to receive timely, barrier-free care right when you notice a change in your stability or joint comfort. We will gladly coordinate with your primary care team throughout your program to keep everyone aligned on your progress.

It is highly encouraging to understand that structural variations like disc thinning or cartilage changes are very often just normal age-related changes that are standard parts of life. These findings are frequently completely asymptomatic in a large percentage of the population. We focus entirely on how your body functions and moves in real life, which allows you to build strength and move with complete confidence regardless of what appears on an old report.

Your first visit typically lasts forty-five to sixty minutes. This dedicated window allows your therapist to perform a comprehensive physical assessment, discuss your unique lifestyle goals, and establish a clear baseline. We ensure that you leave this first session with a clear understanding of your body’s capabilities and a practical set of home exercises to begin your progress immediately.