FAQs

Our scheduling is easy! Call us today at our Holly Springs Location (919-578-4200), our Greensboro Location (336-600-9930), or click here to request an appointment online. We have convenient appointment times available to meet the demands of your busy schedule.

Please have your prescription (if applicable) and insurance card handy when you call to book your first appointment. This will enable us to confirm your insurance benefits and provide you with an estimate of coverage.

To bring/keep in mind on your first visit:

• Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
• Please wear comfortable clothing that allows easy access to your problem areas.
• Bring any case manager or insurance adjuster contact names, phone numbers, and claim numbers in the event of an automobile accident or worker’s compensation claim.
• A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
• Insurance information (we will make a copy of your card).
• Print out the patient forms, fill them out, and bring them with you. If you are unable to do this, please allow for extra time to fill these out upon your arrival.

At MEDIQ Physical Therapy you don’t need a prescription for our physical therapy treatment.

North Carolina is one of the many states that allow Direct Access. What does this mean? No prescription or referral is needed in order to be seen and treated. Medicare is the only exception that does require a physician’s referral. See more about Direct Access here.

1. Please arrive 10 minutes before your scheduled appointment to allow for time, if needed, to change and shower or rinse off prior to your session.
2. Please use the restroom before entering the pool.
   Wear appropropriate swimwear. Shorts and T-shirts are welcome if they have been pre-washed to set dyes.
3. Aquatic/Pool Shoes may be used. No street shoes are allowed in the pool.
4. No lotions or perfumes
5. Never enter the water unless a MEDIQ Physical Therapy staff member is present to assist you.
6. Please bring change of clothes, sandals, etc. The shower/changing room will be available for you before and after each session.
7. Dry off completely in the pool area prior to proceeding to the shower/changing room.
8. No food or beverages are allowed near or in the pool.
9. Notify your therapist if you have an open wound or rash.
10. If you experience dizziness, or any other illness, please inform your physical therapist and exit the pool immediately.

The Aquatic Therapy Pool Rules have been designed to ensure a quality experience and promote complete patient safety. Your cooperation is appreciated. Thank you!

There are certain health conditions that may make aquatic therapy inappropriate for some individuals. For your safety, please let your therapist know if any of these apply to you.

• Cardiac Failure
• Current Fever higher than 100 degrees Fahrenheit
• Contagious Skin Rashes
• Gastrointestinal (GI) Disorders
• High or Low Blood Pressure
• Incontinence
• Infectious Diseases
• Kidney Diseases
• Open Wounds
• Perforated Ear Drums
• Psoriasis
• Radiation Treatment (within last 3 months)
• Water borne diseases (Typhoid, Cholera, Dysentery)

Please be advised that our pool is treated with Bromine for sanitization. If you have had a known reaction or believe you may be allergic to Bromine please advise your therapist.

Our clinic in Holly Springs, NC prides itself on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and get back to living a pain-free life.

You have the right to receive physical therapy at any facility you choose. At MEDIQ Physical Therapy, you will receive the highest quality care while achieving the results you are in search of.

Physical therapy can help treat just about any orthopedic injury or condition you can think of, including scoliosis, sports injuries, Parkinson’s disease, vertigo, and more.

Physical therapists are trained medical experts when it comes to musculoskeletal and neurological conditions. They work closely with physicians to make sure that your treatment plan is as efficient and effective as possible.

Rest assured, our therapists are well trained to evaluate and treat your condition. You are in good hands!

You sure can! Everyone can benefit from physical therapy. By working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Call us today at 919-578-4200 to discuss your current condition or click here to request an appointment now.

We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

Your insurance benefits will be determined before your first visit, and you will be informed of what, if any, payment is necessary on your appointment date.

In most cases, insurance will cover a good portion, if not all, of your treatment costs. We understand navigating insurance can be confusing, so MEDIQ Physical Therapy will be happy to assist in contacting your insurance company and determining your coverage based on your policy.

For more information, visit our insurance plan page, and please do not hesitate to contact our Holly Springs, NC physical therapy office. We do offer different payment options for your convenience.

For patients who do not have insurance, we offer a self-pay rate, due at the time of service.

Although all patients are different, typically, the first session may last up to 1-hour. Each session after that may be 45-60 minutes.

The amount of time will be based on your specific needs, and our therapist will discuss this with you. You will most likely see your therapist once or twice per week, to begin with, and as you progress through treatment, your sessions will be more spread out.

With physical therapy, it is important to know that the overall goal is to restore pain-free mobility and function and to prevent an injury or pain from recurring. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to manage or eliminate it.

Physical therapy is a medical, hands-on approach to relieving pain and restoring function. While every patient’s condition and pain are unique, our physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.

Physical therapy is not meant to hurt, but to relieve pain! There is a chance, however, as you restore your mobility that your pain levels will fluctuate. Good communication with our therapist will help minimize any discomfort. Like you, we also want you on your way to full pain relief and back to normal activities as soon as possible.

You might experience some temporary soreness from using muscles that are weakened or recovering. Rest assured that this is a normal response to physical therapy treatment and not a cause for concern.

Each patient’s diagnosis is different, so together with your referring physician, our therapist will develop a plan of care that is right for you.

Your plan of care and number of visits will be determined during your first visit and explained to you by our physical therapist.

Yes, once you have completed your therapy sessions, your therapist will provide you with an at-home continuing therapy program. We can work with you on determining if equipment may be beneficial, and what exercises would be helpful in your continued recovery.

You may also choose to continue a wellness program designed by your physical therapist taking advantage of our aquatic therapy pool and other physical therapy equipment.